Utility Billing Clerk
Public Utilities/Water Treatment Plant
West Palm Beach, FL, USA
4/17/2026
Full time
Summary
Under close supervision, provides accurate utility billing information; processes and maintains accounting transactions; receives, completes and maintains records of maintenance and inspections work orders; accesses utility billing paperwork and mainframe computer database for customer billing records; performs duties to process, print, presort, and postal code utility bills; and performs other related duties as assigned
DUTIES AND RESPONSIBILITIES (Which are not in any hierarchical order)
1. Enters financial debits and credit data into appropriate Finance and specialized utility computer systems.
2. Interacts with internal and external customers mainly for the exchange of information.
3. Analyze various financial billing summaries and reports; receives, analyzes, processes, and posts detailed accounts receivable transactions.
4. Generates, receives, completes and maintains file for customer service, maintenance, and inspection work orders necessary to update and correct the mainframe database for utility customer billing.
5. Balances daily cash report with the Citys general ledger and prepares reports. Executes lien procedure according to Ordinances.
6. Processes paperwork and computer work necessary to close customer utility accounts, correct bills and generate final bills and customer refunds.
7. Performs file maintenance of all utility billing financial documents and record retention.
8. Researches, gathers and posts information and writes monthly reports for management related to accounting information.
9. Maintains customer files for active and inactive customer deposit receipts.
10. Process utility accounts through customized computer software; receive tracks and maintain utility billing materials necessary for bill processing; maintain various logs and reports.
11. Prints and assemble utility bills through specialized machinery; prepares postal mailings in required postal pre-sorted trays for bulk mailing.
12. Picks up, opens, and delivers utility bills and customer correspondence to and from the post office box and postal bulk mailing unit; sorts and delivers payments and correspondence to various departments for processing.
13. Performs other related duties as assigned.
Salary
$18.10 Hourly(Pay Grade 39)
Excellent Benefits!
Qualifications
High school diploma or GED (education will be verified using the Education Requirements listed below) and two (2) years of experience in bookkeeping, accounting or related field is required, or any equivalent combination of training and experience.
A current and valid Florida drivers license is required. For application purposes, a valid drivers license from any state (equivalent to a State of Florida Class E) may be utilized; with the ability to obtain the State of Florida drivers license within thirty (30) days from date of employment
Education Requirements
To be considered valid (or verified) for position qualification purposes, and consistent with City Hiring Policy 4-5, a High School, GED or equivalent diploma, and all higher education degrees or certifications must have been issued by:
a) a public education institution in the State of Florida or any State or Territory of the United States; or
b) an institution accredited by an accrediting organization that is recognized by the Florida Department of Education or the U.S. Department of Education; or
c) an institution that is accredited by an organization that is recognized by the Council for Higher Education Accreditation (CHEA); or
d) an institution whose degree or certification is accepted by institutions identified in either a, b or c above for the purpose of admission to institutions identified in either a, b, or c above.
International degrees will be evaluated to determine if they satisfy qualification requirements.
Additional Details
The selection process for this position may consist of any, all or a combination of the following tests: evaluation of training and experience, written examination, structured oral interview or other assessment method.
State of Emergency: When normal operations of City departments are suspended or interrupted due to a declaration by the Mayor that a state of emergency exists, all employees will be deemed critical by the City.For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work. Employees deemed critical by the City but not needed for the initial preparation and/or continuation of emergency operations or for special work detail may be directed not to report to work, and given paid administrative leave or they may be reassigned to another location that best meet the needs of the City.
How To Apply
If you are interested in applying for this position you may apply online by selecting the Apply Now button at the end of the job posting. Applications must be received in Human Resources by the closing date.
The City of West Palm Beach is an equal employment opportunity employer. The City values the service of veterans to our country, supports recruitment of veterans and veterans' preference will be given in accordance with Chapter 295 of the Florida Statutes for those who met the minimum requirements of the position. Background investigation, physical, and drug and alcohol screening is required as condition of employment.
Currency USD
Closing Date
Amount of Travel
Work At Home
Under close supervision, provides accurate utility billing information; processes and maintains accounting transactions; receives, completes and maintains records of maintenance and inspections work orders; accesses utility billing paperwork and mainframe computer database for customer billing records; performs duties to process, print, presort, and postal code utility bills; and performs other related duties as assigned
DUTIES AND RESPONSIBILITIES (Which are not in any hierarchical order)
1. Enters financial debits and credit data into appropriate Finance and specialized utility computer systems.
2. Interacts with internal and external customers mainly for the exchange of information.
3. Analyze various financial billing summaries and reports; receives, analyzes, processes, and posts detailed accounts receivable transactions.
4. Generates, receives, completes and maintains file for customer service, maintenance, and inspection work orders necessary to update and correct the mainframe database for utility customer billing.
5. Balances daily cash report with the Citys general ledger and prepares reports. Executes lien procedure according to Ordinances.
6. Processes paperwork and computer work necessary to close customer utility accounts, correct bills and generate final bills and customer refunds.
7. Performs file maintenance of all utility billing financial documents and record retention.
8. Researches, gathers and posts information and writes monthly reports for management related to accounting information.
9. Maintains customer files for active and inactive customer deposit receipts.
10. Process utility accounts through customized computer software; receive tracks and maintain utility billing materials necessary for bill processing; maintain various logs and reports.
11. Prints and assemble utility bills through specialized machinery; prepares postal mailings in required postal pre-sorted trays for bulk mailing.
12. Picks up, opens, and delivers utility bills and customer correspondence to and from the post office box and postal bulk mailing unit; sorts and delivers payments and correspondence to various departments for processing.
13. Performs other related duties as assigned.
Salary
$18.10 Hourly(Pay Grade 39)
Excellent Benefits!
Qualifications
High school diploma or GED (education will be verified using the Education Requirements listed below) and two (2) years of experience in bookkeeping, accounting or related field is required, or any equivalent combination of training and experience.
A current and valid Florida drivers license is required. For application purposes, a valid drivers license from any state (equivalent to a State of Florida Class E) may be utilized; with the ability to obtain the State of Florida drivers license within thirty (30) days from date of employment
Education Requirements
To be considered valid (or verified) for position qualification purposes, and consistent with City Hiring Policy 4-5, a High School, GED or equivalent diploma, and all higher education degrees or certifications must have been issued by:
a) a public education institution in the State of Florida or any State or Territory of the United States; or
b) an institution accredited by an accrediting organization that is recognized by the Florida Department of Education or the U.S. Department of Education; or
c) an institution that is accredited by an organization that is recognized by the Council for Higher Education Accreditation (CHEA); or
d) an institution whose degree or certification is accepted by institutions identified in either a, b or c above for the purpose of admission to institutions identified in either a, b, or c above.
International degrees will be evaluated to determine if they satisfy qualification requirements.
Additional Details
The selection process for this position may consist of any, all or a combination of the following tests: evaluation of training and experience, written examination, structured oral interview or other assessment method.
State of Emergency: When normal operations of City departments are suspended or interrupted due to a declaration by the Mayor that a state of emergency exists, all employees will be deemed critical by the City.For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work. Employees deemed critical by the City but not needed for the initial preparation and/or continuation of emergency operations or for special work detail may be directed not to report to work, and given paid administrative leave or they may be reassigned to another location that best meet the needs of the City.
How To Apply
If you are interested in applying for this position you may apply online by selecting the Apply Now button at the end of the job posting. Applications must be received in Human Resources by the closing date.
The City of West Palm Beach is an equal employment opportunity employer. The City values the service of veterans to our country, supports recruitment of veterans and veterans' preference will be given in accordance with Chapter 295 of the Florida Statutes for those who met the minimum requirements of the position. Background investigation, physical, and drug and alcohol screening is required as condition of employment.
Currency USD
Closing Date
Amount of Travel
Work At Home