Senior Program Manager, M&S Programs

Universal Studio's (SP)

Orlando, FL, USA

Published: 9/18/2026

Hospitality / Tourism / Events

Full time

JOB SUMMARY:

The Senior Manager, Program Management is responsible for leading the planning, governance, and execution of strategic programs across a UDX site or portfolio of work ensuring enterprise priorities are translated into integrated roadmaps and successfully delivered. This role partners closely with the Assistant Director, Program Planning & Delivery, Destination Go-To-Market teams, and cross-functional business leaders to align long-range strategy with execution through effective planning, prioritization, governance, and resource management.

This leader drives cross-functional coordination by providing visibility into program health, dependencies, capacity, risks, and investment priorities while ensuring alignment across their respective destinations and business functions. Through strong operational leadership, the Senior Manager enables consistent execution of the enterprise delivery model, integrates transformation initiatives into ongoing planning, and continuously improves the tools, processes, and governance that support scalable, predictable delivery across the portfolio.

MAJOR RESPONSIBILITIES:

Program Execution & Governance

Execute and uphold the enterprise program delivery model and governance standards
Support governance processes, including program reviews, status reporting, and risk management
Ensure adherence to planning, briefing, and activation standards across programs
Provide transparency into program performance, risks, dependencies, and milestones

Program Planning

Translate strategic priorities and long-range plans (LRP) into detailed, actionable program/destination plans
Support initiative prioritization and sequencing in alignment with business objectives
Coordinate integrated planning across teams to align scope, timelines, and dependencies
Maintain and evolve program & destination roadmaps to reflect changing business needs

Program Management Execution

Monitor day-to-day execution across multiple initiatives, ensuring alignment with strategic goals
Identify, track, and manage cross-functional dependencies and risks
Partner with delivery teams to resolve blockers and maintain execution momentum

Resource & Capacity Management

Support resource planning and allocation aligned to program/destination priorities and investment tiers
Maintain visibility into team capacity, constraints, and workload balancing
Partner with functional leaders to ensure resources are effectively deployed
Help optimize resource utilization to improve delivery efficiency

Transformation Planning & Integration

Support integration of transformation initiatives into program and destination roadmaps
Ensure alignment between transformation efforts and ongoing program execution
Coordinate with cross-functional stakeholders to maintain cohesive delivery

Delivery Enablement

Enable consistent use of tools, templates, and processes for program planning and execution
Facilitate cross-team collaboration and communication
Contribute to continuous improvement of program management practices and delivery frameworks
Provide actionable insights and reporting to leadership
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

QUALIFICATIONS:

Experience in project team leadership and large-scale program planning and implementation
Expert at stakeholder and partner management
Experience in executive communication, relationship building and decision making
Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply
Proven ability to maintain a high-level of client service
Experience managing complex, cross-functional initiatives
Strong organizational and execution skills with attention to detail
Ability to translate strategic direction into actionable plans
Excellent communication and stakeholder management skills
Familiarity with program governance, planning tools, and resource management practices
Well developed, critical thinking and communication skills (written and oral)

EDUCATION:

Undergraduate degree (required) in marketing, technology, analytics or related fields.
MBA or equivalent masters degree (preferred).

EXPERIENCE:

7+ years in PMO, progressive transformation and digital/marketing enablement
Preferred: Project management certification (PMI or similar) and/or certification in use of specific methodologies such as Lean Six Sigma, Agile, etc.
Preferred: PMI Certification(s) including Project Management Professional, PMI Agile Certified Practitioner.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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