Scheduling Coordinator
Role Summary
The Scheduling Coordinator is responsible for managing patient appointment scheduling while ensuring accuracy, efficiency, and a positive patient experience. This role supports provider productivity, maintains schedule integrity, and serves as a key point of contact between patients, providers, and internal teams.
Key Responsibilities
Core Competencies
#ZIP
#INDNP
#LI-SW1
Pay Range: $0 per hour
Role Summary
The Scheduling Coordinator is responsible for managing patient appointment scheduling while ensuring accuracy, efficiency, and a positive patient experience. This role supports provider productivity, maintains schedule integrity, and serves as a key point of contact between patients, providers, and internal teams.
Key Responsibilities
- Schedule and reschedule patient appointments accurately and in a timely manner.
- Register new patients and update demographic and insurance information for existing patients.
- Maintain accurate provider schedules to support physician productivity goals.
- Inform patients of financial responsibilities at the time of scheduling.
- Answer and appropriately route incoming calls; create tasks in patient charts and forward to the correct staff or providers.
- Confirm appointments and send communications to patients as required.
- Sort, scan, and upload medical records into electronic patient charts.
- Coordinate scheduling needs with internal departments and outside agencies.
- Schedule appointments by phone or in person following office visits.
- Arrange same-day appointments according to urgent protocols, including scheduling with alternate providers when necessary.
- Ensure daily updates to schedules, including cancellations and additions.
- Communicate with physicians, clinicians, and staff regarding patient scheduling concerns or issues.
- Escalate system or scheduling issues to the Scheduling Manager as needed.
- Apply strong customer service principles to interact with patients calmly and professionally.
- Maintain strict confidentiality of protected health information (PHI).
- Perform other duties as assigned.
Core Competencies
- Professional and effective communication
- Emotional intelligence and patient-centered service
- Planning, organization, and attention to detail
- Conflict management and problem-solving
- Ethical judgment and confidentiality awareness
- Adaptability and flexibility in a fast-paced environment
- Qualifications
- Excellent verbal and written communication skills
- Highly motivated, focused, and self-disciplined
- Ability to manage multiple priorities and changing workflows
- Demonstrated professionalism and reliability
#ZIP
#INDNP
#LI-SW1
Pay Range: $0 per hour