Inside Sales Representative
The Brock Group provides specialty craft and maintenance services to key industries across North America. We are dedicated to offering the safest and highest quality service and solutions. We view ourselves as partners with our customers, our employees and the communities in which we operate. Our performance-driven culture is led by having and developing the best people, the most efficient processes and the right tools for the job.
Qualifications and Detail about the Position
Broad Function
The Inside Sales Representative plays a key role in supporting sales development efforts within a designated territory or customer portfolio by collaborating closely with the sales team to identify potential sales opportunities. This position initiates calls to promote services, provide essential account management, and focuses on building strong customer relationships.
Essential Functions
• Promote, demonstrate and instill Brock's Bsafe and Bbest culture in all aspects of the business
• Manage inbound and outbound sales calls to generate new business and maintain existing accounts
• Conduct customer prospecting by cold email and cold call to acquire new customers based on leads
• Maintain accurate records of all interactions and sales progress in the CRM system, tracking metrics to measure success
• Protect and grow the existing book of business being transferred to the Inside Sales
• Maintain regular communication with assigned accounts to ensure satisfaction and retention
• Ensure customer satisfaction by coordinating with internal teams, principals, and clients to address needs and resolve issues in a timely manner
• Manages inbound and outbound phone calls professionally, efficiently and with good communication skills
• Attends to customer questions, complaints and concerns immediately, and facilitates satisfactory resolution
• Support Sales Managers in securing new business and expanding existing accounts.
• Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion, etc.
• Develop and maintain communication with sales team and operations management within the pre-award, award, and post-award activities
Working Conditions
• Working indoors in an office environment
• Utilization of Personal Protective Equipment is necessary.
• Frequent travel as required
Skills & Abilities
• Strong phone presence and experience
• Ability to build effective relationships and collaborate effectively across all functions
• Customer focused mindset with proactive attitude
• Strong organizational skills with attention to detail
• Exceptional ability to build and maintain customer relationships
• Ability to work in high paced, team-oriented environment
• Excellent verbal and written communication skills to effectively interact with team and customers
• Proficiency in Microsoft Office, Excel and CRM systems
Education & Experience
• High School diploma or equivalent, bachelor's degree preferred
• 2+ years of inside sales or customer service experience
• Experience working in industrial industry, preferred
Location of Job: US: FL: Jacksonville
Shift: Exempt: No
Work Type: Full Time
Working Conditions:
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
Qualifications and Detail about the Position
Broad Function
The Inside Sales Representative plays a key role in supporting sales development efforts within a designated territory or customer portfolio by collaborating closely with the sales team to identify potential sales opportunities. This position initiates calls to promote services, provide essential account management, and focuses on building strong customer relationships.
Essential Functions
• Promote, demonstrate and instill Brock's Bsafe and Bbest culture in all aspects of the business
• Manage inbound and outbound sales calls to generate new business and maintain existing accounts
• Conduct customer prospecting by cold email and cold call to acquire new customers based on leads
• Maintain accurate records of all interactions and sales progress in the CRM system, tracking metrics to measure success
• Protect and grow the existing book of business being transferred to the Inside Sales
• Maintain regular communication with assigned accounts to ensure satisfaction and retention
• Ensure customer satisfaction by coordinating with internal teams, principals, and clients to address needs and resolve issues in a timely manner
• Manages inbound and outbound phone calls professionally, efficiently and with good communication skills
• Attends to customer questions, complaints and concerns immediately, and facilitates satisfactory resolution
• Support Sales Managers in securing new business and expanding existing accounts.
• Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion, etc.
• Develop and maintain communication with sales team and operations management within the pre-award, award, and post-award activities
Working Conditions
• Working indoors in an office environment
• Utilization of Personal Protective Equipment is necessary.
• Frequent travel as required
Skills & Abilities
• Strong phone presence and experience
• Ability to build effective relationships and collaborate effectively across all functions
• Customer focused mindset with proactive attitude
• Strong organizational skills with attention to detail
• Exceptional ability to build and maintain customer relationships
• Ability to work in high paced, team-oriented environment
• Excellent verbal and written communication skills to effectively interact with team and customers
• Proficiency in Microsoft Office, Excel and CRM systems
Education & Experience
• High School diploma or equivalent, bachelor's degree preferred
• 2+ years of inside sales or customer service experience
• Experience working in industrial industry, preferred
Location of Job: US: FL: Jacksonville
Shift: Exempt: No
Work Type: Full Time
Working Conditions:
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.