Information Technology_USA - USA_Platform Architect

Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES

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PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413

MSP Owner: Shilpa Bajpai
Location: PHILADELPHIA, PA - ONSITE POSITION
Duration: 6 months
skill id: 10689064

Role: Platform Architect- ServiceNow
Skills: MUST HAVE ServiceNow platform experience
Experience Required: 8- 10 year

Role Descriptions:
8 years of hands-on ServiceNow platform experience| with deep focus on ITSM architecture and operations.
Proven experience designing and building AI Agents on ServiceNow| beyond standard Now Assist capabilities (mandatory).
Includes agent workflows| autonomous decisioning| contextual reasoning| orchestration| and escalation logic.
Strong expertise in Now Assist for ITSM| including Incident summarizationCase deflectionIntelligent routingVirtual Agent integration with AI Agents Advanced ServiceNow development skills Script Includes| Business Rules| Client ScriptsFlow Designer| WorkflowsACLs| performance optimization
Strong understanding of ServiceNow data model| CMDB| and ITSM processes (Incident| Problem| Change| Request).
Experience integrating ServiceNow with enterprise systems using REST APIs| MID Server| and event-driven patterns.
Solid knowledge of ServiceNow platform governance| upgrades| releases| and best practices., Project Code :