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Information Technology_USA - USA_Engineer

Real Soft, Inc.
locationJacksonville, FL, USA
PublishedPublished: 5/9/2026
Full time
Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413

: MAX CONFIRMED- /hr

MSP Owner: Shilpa Bajpai
Location: Bishop's Gate NJ, CTC or West Chester PA office - 100% ONSITE FROM DAY 1
Duration: 6 months
skill id: 10703714

Note: There are 14 open reqs..Need more profiles

Role: Incident Manager
Experience Required: 6- 8Years
Skills: Incident Management

Role Descriptions:

Incident Manager

Location: Bishop's Gate NJ, CTC or West Chester PA office

Must Have Technical/Functional Skills: Incident Management, SRE and operations engineering, reliability architecture, Automation and observability, executive communication

Roles & Responsibilities

Incident Manager to provide technical leadership for enterprise-wide, high-severity incidents, problem investigations, and high-risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms.

Drive Incident resolution management by directing cross-functional teams through high-impact outages, systemic problem resolution, and large-scale change events.

Creating scripts in ELK, Grafana, AppDynamics, COP

Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues

Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents

Eliminating manual tool navigation for IM and Alert teams

Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts
Comments for Suppliers: Note: There are currently 14 open positions for this requisition, and new slots have been opened in the Beeline. Kindly support by sharing suitable profiles at the earliest.
The client is looking to close these positions as soon as possible and will be conducting a virtual interview drive early next week., Project Code :