Information Technology_USA - USA_Engagement Manager
Real Soft, Inc.
Jacksonville, FL, USA
5/4/2026
Project Manager
Full time
**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Shilpa Bajpai
Location: Plano, TX. 100% onsite
Duration: 6 months
skill id: 10608023
Role Descriptions: Serve as the primary point of contact for customer engagements. Manage end-to-end delivery of projects| ensuring timelines and quality standards are met. Build and maintain strong relationships with clients to drive satisfaction and retention. Collaborate with internal teams to align solutions with customer needs. Identify opportunities for process improvement and upselling additional services.
Essential Skills: Role - Engagement Agents| Location - Plano| Texas (Onsite)| Required Skills - 3-4 years of experience in customer engagement or client management roles. Proven track record of managing large-scale engagements in telecom or technology domains. Strong communication| negotiation| and stakeholder management skills. Ability to handle multiple projects simultaneously and work under pressure. Familiarity with project management methodologies and tools. Preferred Skills - PMP or similar project management certification. Experience with CRM platforms and customer success tools. Knowledge of telecom industry processes and solutions.
Skills: Telecom - Network Management~Customer Relationship Management~Analytics~Project Management
Experience Required: 2-4, Project Code :
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Shilpa Bajpai
Location: Plano, TX. 100% onsite
Duration: 6 months
skill id: 10608023
Role Descriptions: Serve as the primary point of contact for customer engagements. Manage end-to-end delivery of projects| ensuring timelines and quality standards are met. Build and maintain strong relationships with clients to drive satisfaction and retention. Collaborate with internal teams to align solutions with customer needs. Identify opportunities for process improvement and upselling additional services.
Essential Skills: Role - Engagement Agents| Location - Plano| Texas (Onsite)| Required Skills - 3-4 years of experience in customer engagement or client management roles. Proven track record of managing large-scale engagements in telecom or technology domains. Strong communication| negotiation| and stakeholder management skills. Ability to handle multiple projects simultaneously and work under pressure. Familiarity with project management methodologies and tools. Preferred Skills - PMP or similar project management certification. Experience with CRM platforms and customer success tools. Knowledge of telecom industry processes and solutions.
Skills: Telecom - Network Management~Customer Relationship Management~Analytics~Project Management
Experience Required: 2-4, Project Code :