Quick facts
- Pay: $15.50 an hour
- Schedule: Full-time, includes weekends
- Location: Clermont, FL
- Benefits: Health insurance, 401(k), paid time off, paid holidays
About this job
Full-time front desk position at a resort in Clermont, Florida. Greet guests, handle check-ins and check-outs, answer phones and inquiries, and recommend activities. Hours are 3 pm to 11 pm with required weekend and holiday work.
Good fit if you have strong communication and customer service skills, can stand for long periods, and work well with computers and phones.
Full job description
Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts here!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!
Front Desk Agent
Full-Time
$15.50/Hour
3 pm-11 pm, Weekends and Holidays are Required.
Location: 17805 US-192 Clermont, FL 34714
Job Summary:
The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agent are greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.
Responsibilities and Duties:
- Responds professionally and courteously to arriving, departing, in-house guests and potential guests
- Checks guests in/out
- Provides outstanding customer service to all guest
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
All other duties assigned by management
Qualifications
Qualifications and Skills:
- Must have strong hospitality skills and communication skills to interact with guests in a professional manner
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
- Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift
- Good computer skills and detail-oriented
- Bi-lingual is a plus
Physical Demands:
- Ability to stand for long periods
- Constant computer and phone usage
Required Competencies:
- Good communication skills with other staff and colleagues
- Perform various projects requested by supervisors/managers
- Ability to follow instructions
- Detail oriented
- Phone etiquette
- Be able to work independently
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Salary range
- $15.50 per hour