Customer Service Associate

Customer Servi Position Title: Customer Service Agent Bilingual Spanish is a plus

Location: Onsite - Knoxville, TN

Pay: $18.00

Start: May 2026

Hours: M-F 8am-5pm

Job type: Full Time/Contract

Key Responsibilities:

• Interface with a CRM-based software UI to update payment status

• Escalate issues to team leads as soon as they are realized

• Make payments via web portal

• Make payments via automated payment processing phone system

• Make payments via conversation with Customer Service Reps at Carriers

• Keep track of workload and progress each day

Skills & Abilities:

• Pleasant, calm demeanor on the phones

• Ability to speak confidently

• Excellent command of the spoken English language

Education & Experience:

• High School Diploma or a minimum of three (3) years in a similar role

Desired Traits:

Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Developmentce Associate
Customer Service