CSR II - DDD

Job Description

Customer Service Rep II

About the Role:

As a Customer Service Rep II, you will play a crucial role in the efficient handling and distribution of incoming and outgoing mail within our organization. You will be responsible for sorting, processing, and distributing mail items accurately and in a timely manner. This position requires excellent attention to detail, organizational skills, and the ability to work effectively in a fast-paced environment.

Essential Job Responsibilities:

• Receive, sort, and distribute incoming mail, including letters, packages, and parcels.
• Process outgoing mail, ensuring proper postage and addressing.
• Operate mail processing equipment, such as postage meters, letter folding machines, and envelope sealers.
• Maintain accurate records of incoming and outgoing mail volumes.
• Assist with the preparation and processing of bulk mailings.
• Perform Back-Up Driver duties.
• Handle confidential and sensitive materials with discretion.
• Monitor and replenish supplies necessary for mail processing operations.
• Assist with other clerical tasks and office duties as needed.

Qualifications:

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Experience with data entry is desirable.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Previous experience with data entry is advantageous.